When will my order ship?
Once your order is placed, it will be fulfilled and shipped the following business day. If your order was placed on Friday after hours, Saturday or Sunday, your item will be fulfilled and shipped on the following Monday.
I did not receive an order confirmation in my email, why?
Upon placing your order, you should receive an email confirmation within a few minutes. If you did not receive your confirmation, please check your spam folder. If it is still missing please contact us. It could be possible that when checking out, there was a typo in your email. We can fix it and resend a new one!
What is the status of my order?
All orders are assigned a tracking number as soon as the item is shipped. An Order Fulfillment email including your tracking number will be sent via email once your order has been dispatched. If you did not receive an email, please contact us.
The item I purchased was listed Pre-order, what does this mean?
Pre-ordered items are items that are currently out of stock , and will ship at a later date. Pre-order items will always include an estimated shipment date in the item's description.
When will I receive my Pre-order item?
If you purchased an item on pre-order, your order will generally ship on the date that is listed. You can also find this information on your order confirmation. Pre-order dates are estimates, and will sometimes ship a few days before or after the date listed. Pre-orders are not guaranteed, and may be delayed or cancelled at any time. In the unlikely event that a cancellation occurs, you will be notified via email and refunded immediately.
Please note, in some cases, orders with multiple items may be shipped separately. If you would like to have in stock items held and shipped together, please let us know by sending us an email with your order number and request.
If your order contains pre-ordered items, your shipment may be held until the pre-order arrives. We will only do this if we expect the preorder to arrive in a reasonable amount of time. If you would like your other items shipped separately, please contact us after placing your order.
What is a Sample Sale?
Our Sample Sales take place once a year. Sample sales include items that may have been used for displays, photoshoots, demos, returns, or pop up shops. They may not be in their original packaging. The majority of Sample Sale items are in brand new condition. However, while all items will be in wearable “good” to “new” condition, some items may be imperfect. Goldmorning makes every effort to ensure that items are in salable condition, and each item is sold as-is. We never sell merchandise that is unwearable. All Sample Sale orders are final sale.
What is a Heritage Sale?
Every once in a while we run a Heritage Sale, which is a throwback to how Goldmorning first started. Heritage Sales are instagram based, and items do not appear on the website, nor do they receive typical order fulfillment and tracking emails. Heritage Sale items include thrifted items, personal clothing, and sometimes in demand Goldmorning styles that have been discontinued. All Heritage Sale orders ship within 1-3 business days following the sale. All Heritage Sale orders are final sale.
Can I cancel my order?
If you need to cancel your order, please contact us. If your item has not yet been shipped, we can cancel it for you. If your item has been shipped we are unable to cancel your order.
Why am I being charged tax?
Goldmorning is a small business based out of Los Angeles, California. The tax charges that appear on your checkout are California State based.
How do I use my pop-socket?
Simply peel off the lining on the adhesive strip and choose your placement. We personally think the middle is a good spot to have it, but you'll have to adjust this based on your hand size and grip. Once you picked a spot on the back of your phone case, simply press it on firmly. The pop-socket has two "pop levels" to accommodate different sizes of fingers. The pop-socket is designed to make things like scrolling your phone or taking a picture more comfortable. It is not meant as a phone holder, so please do not depend on it to carry the full weight of your phone.
What is the cost of shipping?
Shipping costs vary by weight and destination. US Orders over $75 (before tax) ship free. (excl Hawaii and Alaska). See checkout page for International Shipping costs.
How long will it take for my order to process?
All orders including Priority (2-3 Day Shipping) are processed with 24-48 hours. Please note that processing and delivery time does not include weekends (Saturday and Sunday) or Holidays.
What courier do you use?
We ship via USPS.
Do you ship internationally?
We do! If you do not see your country listed, please send us an email and we will make it available for you. At this time we do not ship footwear internationally due to prohibitive costs to the customer. If you would still like the shoes, please contact us for a custom quote.
How long does international shipping take?
International shipping can take anywhere from 5 - 15 business days depending on customs, though we cannot guarantee a timeframe.
Are there any International Taxes and Customs?
Although we make every effort avoid any additional charges, customers may be required to pay sales tax, duty and/or customs charges depending on the location. Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.
My order is listed as delivered, but I did not receive it. What should I do?
If an order is not present or shows up damaged by carrier, you must contact your local PO with your tracking number to open a case. Our Priority Mail option provides up to $50 insurance. If you are not available to receive your package, please consider leaving a note for your mail person to return later.
I am outside of the United States, why did my tracking info stop updating mid-way?
You may notice a pause in progress when viewing your USPS tracking number. This simply means that your package has left the US. This does not mean it is stuck in transit, so don't worry! The tracking on international orders will only update within the States. Your item will show "delivered" once it arrives to you.
Why didn't I receive an invoice inside my order?
Your invoice will be emailed to you; we do not include invoices in each package. A printed copy is not necessary to be included in your return. We have all of your information on file, and all we need is your order number which can be found on the postcard inside your package!
What is your return policy?
We accept returns for full priced items that are post marked within 4 calendar days from the date the item is delivered and 14 days for store credit.
Returned items must be in new condition, and have original tags attached. The cost of return shipping is at the customer’s expense. (Please make sure you are within the time frame, we do not want you to spend money on shipping the late item here and back!)
Items that are Final Sale and ineligible for refund, exchange or store credit are: Sale, Flash Sale, Clearance, One Left, Bath and Body, items purchased with a coupon code, Intimates, Earrings, Swimwear, Heritage Sale and Gift Cards.
Although we do not require you to return your item with the plastic bag it came in, we highly encourage keeping it intact and returning it so it can be reused (less waste!)
Please see our Terms of Service for information about returns.
How long is my store credit valid?
Store credits are valid for 6 months from date of issue.
Can I return a Final Sale item?
Final Sale items cannot be returned. No exceptions will be made for sizing issues. Please contact us prior to your purchase if you are having difficulty figuring out what size to order! We are happy to help.
Can I order multiple sizes and return the ones that don’t fit?
Because we are a small business, sometimes certain styles are available only in very limited quantities. To be fair to all of our customers, we want to make items available to everyone, and cannot ship multiple sizes for the purpose of returning. Please contact us if you have any questions about size, and we will be more than happy to assist you!
What if my item is returned late?
Any returns received after the 14 day store credit window will be automatically returned/refused to sender and will not be processed.
Can I make an exchange?
Due to limited quantities, we do not process exchanges. Instead, lock in your new item by purchasing it and then send in your return.
Tip: If you don't want to miss out on the item you are exchanging for, purchase it ahead of time to make sure it doesn't go out of stock! Remember, we are here to ensure that you choose the correct item and size so do not hesitate to contact us with any questions that you may have. We are happy to help!
I received an item that is damaged, what should I do?
Damages must be reported within 3 days of receiving merchandise or they cannot be returned. We require the damaged item to be returned, and the shipping is on us.
How do I go about returning an item?
We have made it simple for you! No need to contact us about your return. Send your return to the address that is found at the bottom of your email order confirmation. Please make sure to note your order number on the label or outside of the package.
ORDER NUMBER ______
Address your package to Goldmorning Returns and include the order number postcard that came with your package. Once we've received your return, you will receive an email letting you know that your return was processed.
How long will it take for my return to process?
Please allow 3-7 business days after we receive your package for your return to process. Once your item(s) are determined to be eligible for return you will receive an email confirmation of the amount refunded. If you do not receive email confirmation after the 3-7 business days, please send us an email including the tracking number of the return package.
This size guide is to help give you a general idea of how things run. Generally our items run TTS. Some items may vary in size slightly. If an item runs small or large, it will be noted within the item's description along with exact measurements of each particular item. Most measurements will increase in increments of 2" as you size up. If you need further assistance in choosing the correct size, email us at email@example.com and we will assist!
Can you send me the measurements of an item?
All of our items listed have measurements given within the description of the item. If the measurements are not listed it is because we have yet to gather that info or it is currently unavailable. Please refer to the size guide above for a general idea of our sizing! If an item runs smaller or larger it will be noted in the description of that particular item.
How tall is the main model used?
What size is the model wearing?
The size that the model is wearing is always listed within the description of the item.
Why is there only one size model?
The store owner models the clothing herself! As our company grows, we would love to incorporate different size models. Until then, we encourage you to try the clothing on and if you don't love the fit, we accept returns for full refund according to store policy. Click here to take a look at our happy customer gallery! We support and accept all different body types and nationalities.
Modeling for Goldmorning
We do NOT nor have we ever hosted casting calls. If you see anything online that did not come from our instagram or official mailing list, it is not genuine. Please be careful and cautious. We do not use sites like craigslist or facebook. These are people pretending to be a legitimate company to slander or trick individuals. Stay safe!
How should I care for my item?
Make your garment last, save energy, money and waste less! Wash your garment less frequently and only when necessary. You don't have to wash your garment after every wear! Wash on cold/delicate with a small amount of dye free laundry detergent and hang to dry. You will be amazed at how long your items last!
What do you do with overstock items?
All of our overstock items are donated to the Downtown Women's Center in Los Angeles. Read this article and be encouraged about donating and how a simple piece of clothing can make a difference in someones life.
When will I receive a reply to my email?
Have no fear! Your questions are important to us, and we look forward to assisting you! We will get back to you as soon as possible during business hours. Our business hours are Monday - Friday 9AM - 6PM, Saturdays 9-2PM (all times PST). Sunday and Holidays we are closed. If your email was sent on a Saturday, please allow for a short delay in response, as this is our busiest day. Please browse through the FAQ before contacting us.
I sent a message via social media, did you receive it?
We handle all of our customer service inquires via email. Social media is not a reliable source of contact. To help us serve you best, please submit your message through the contact form. This will insure a helpful response.
How can I create a customer account?
To create a customer account, simply click the "Sign In" button at the top right corner of the website. Once you create your account, you'll be able to see order history, status of your order, and your profile info. You'll also be able to check out faster with us by skipping inputting your address and payment info (if you choose to do so).
An item I want is out of stock, will it return? If so, when?
All Sale items are last of their kind, and will not be restocked again. All regular items may be restocked, but we may not currently have a restock date. If a pre-order date of the item is not listed, we do not yet have information on whether or not the item will be restocked. To request a restock, simply click on the Restock Request within the item description and we will email you as soon as that item is restocked and available. You will be the first to know!
Do you have stock that is not listed on the website?
Our website has an accurate stock count. When we receive new items, stock is immediately updated. We do not hold any stock that is not listed online, nor do we have any other variations or colors other than what is listed or in the photographs. If you would like to see an item restocked, you can request a restock of the specific item.
When are New Arrivals released?
New Arrivals are posted once a month. Specific dates are posted on our Instagram feed and sent through our newsletters. Follow along and subscribe to stay updated! The price, measurements and additional information on the New Arrivals will be posted on the given dates. We do not have the information ready and available prior to release dates.
Do you run sales or promotions?
We run sales and promotions through our newsletter first. To sign up for our newsletter, click here.
I did not recieve a response to my email yet, why?
We do our absolute best to respond to emails as soon as possible! We do not want to have you wait! However, here are a couple reasons why you might be experiencing a delay: make sure you enter your email in the contact form properly. Your reply will be sent to the email you enter. Often we see customers make small errors like ".con" instead of ".com". Some will forget that they have used a different email address. If you are still waiting on an email reply, and your question is not answered on our website or FAQ, try sending it again and confirm you enter the correct email. Before doing so, have a look-see at the foot of this page for more links and info. Many of the emails we receive are typically questions that can be answered online.
Can I contact the shop about a collaboration?
We are not currently collaborating at this time.
How can I stay updated on New Arrivals?
To keep updated on things like New Arrivals, promotions and general info on Goldmorning, subscribe to our Newsletter.
What payment options do you accept?
We accept Visa, Mastercard, American Express, Discover, Paypal, and Apple Pay.
Can I purchase a gift card?
Yes! a Goldmorning gift card is a perfect and unique present for any gal. We make specialized gift cards just for you. Click here for Paper Gift Cards and click here for Digital Gift Cards.
What country are you based out of?
We are a US based online store. All prices shown are in US dollars.
Where do the 10% proceeds from my purchase go?
Unlikely Heroes! Unlikely Heroes, is a 501c(3) non profit that rescue and restores children from slavery all over the world. They now have six homes in 5 nations for children rescued from slavery (USA, Philippines, Thailand and Mexico) and also run outreach, prevention and awareness campaigns all over the world. To date, they have rescued more than 350 children from slavery, educated more than 40,000 people worldwide on the issue of human trafficking and how to respond , and now have more than 100 children living in our restoration homes, and each child receives medical care, education, therapy and life skills so that s/he can live a live filled with freedom. To read more about Unlikely Heroes, click here.
10% of the proceeds from each purchase from Goldmorning are donated to Unlikely Heroes; each month the 10% donation is sent directly to Unlikely Heroes. We are so grateful for every single person who purchases and supports this amazing organization! If you would like to simply donate, you can do so here.
I have some clothing I want to donate, do you have a recommendation?
A percentage of our overstock items are donated to the Downtown Woman’s Center in Los Angeles. To read more about where your donations go and how it helps, click here for more information. You can also check out this article to feel super inspired to donate some goods to the DWC Resale Boutique! Amazing stuff. We believe this is another wonderful organization doing some amazing things.
Your feedback means the world to us!
Check out our reviews to see the experiences of other customers. If you have had anything other than a five-star experience, please contact us to explain why, and we would love to make it up to you!