AN ITEM I WANT IS OUT OF STOCK, WILL IT RETURN? IF SO, WHEN?
All clearance and sale items are last of their kind, and will not be restocked again. All regular items may be restocked, but we may not currently have a restock date. To request a restock, simply click on the Restock Request within the item description (or right here) and we will email you as soon as that item is restocked and available. You will be the first to know! If a pre-order date of the item is not listed, we do not yet have information on whether or not the item will be restocked.
DO YOU HAVE STOCK THAT IS NOT LISTED ON THE WEBSITE?
Our website has an accurate stock count. When we receive new items, stock is immediately updated. We do not hold any stock that is not listed online, nor do we have any other colours other than what is listed or in the photographs. If you would like to see an item restocked, you can request a restock of the specific item.
For reference - what are the model measurements/sizes?
We use two models, the main model (and in most cases, store owner) wears a size Small, Pants size 1, Bust is 30", Hips 34-35" Waist 24" Height: 5'6.5 Shoe Size 5.5-6.5 depending on what brand.
what size is the model wearing?
We use only two models. The size that the model is wearing is always listed within the description of the item. Most often the model is wearing the smallest size available. Our model Cassidy (short brown hair, fair skin) who you will see featured sometimes, is always wearing a size Large.
CAN YOU SEND ME THE MEASUREMENTS OF AN ITEM?
Most of the items listed have measurements given within the description of the item. If the measurments are not listed it is because we have yet to gather that info or it is currently unavailable. We created a general Size Guide to help you out! If a item runs smaller or larger it will be noted in the description of that particular item. The models measurements can be found on this page for reference.
How can i create a customer account?
To create a customer account, simply click the "Sign In" button at the top right corner of the website. Once you create your account, you'll be able to see order history, status of your order and your profile info. You'll also be able to check out faster with us by skipping inputting your address and payment info (if you choose to do so).
DO YOU RUN SALES OR PROMOTIONS?
We do run sales and promotions from time to time, but only through our newsletter. We do not post our sales. To sign up for our newsletter, click here.
I SENT A DM ON INSTAGRAM, DID YOU SEE IT?
We do not see messages sent to us on instagram. The only messages that are seen and responded to are ones sent through the contact form / emails sent directly to the shop.
WHEN WILL MY ORDER SHIP?
Once your order is placed, it will be fulfilled and shipped the following business day. If your order was placed on a Saturday or Sunday, your item will be fulfilled and shipped on Monday. If you purchased an item on pre-order, your order will ship on the date that is listed on the pre-order. You can also find this information on your order confirmation. Please note, in some cases, orders with multiple items may be shipped separately. If you would like to have your items held and shipped together, please let us know by sending us an email with your order number and request.
Will i RECEIVE a tracking number?
An order fulfillment email including your tracking number will be sent once your order has been dispatched. If you did not receive an email, please contact us.
I did not recEIve my order confirmation
Upon placing your order, you should receive an email confirmation within a few minutes. If you did not receive your confirmation, please check your spam folder. If it is still missing please contact us.
WHEN WILL MY RETURN PROCESS?
Please allow 3-7 business days for your return to process. To learn more information about returns see our policy here: Returns
WHEN WILL I RECEIVE A EMAIL REPLY?
Have no fear! Your questions are important to us, and we look forward to assisting you! We will get back to you as soon as possible during business hours. Our business hours are Monday - Friday 9AM - 6PM, Saturdays 9-2PM, Sunday and Holidays we are closed. If your email was sent on a Saturday, please allow for a short delay in response, as this is our busiest day. Please browse through the FAQ before contacting us.
Can I contact the shop about a collaboration?
We are not currently collaborating at this time.
HOW CAN I STAY UPDATED ON NEW ARRIVALS?
To keep updated on things like New Arrivals, promotions and general info on Goldmorning, subscribe to our Newsletter.
WHAT COUNTRY ARE YOU BASED OUT OF?
We are a U.S based online store. All prices shown are USD
DO YOU SHIP WORLDWIDE?
We do! If you do not see your country listed, please send us an email and we will add it for you!
I AM OUTSIDE OF THE U.S, WHY DID MY TRACKING INFO STOP UPDATING MID-WAY?
The tracking on international orders will only update as far as within the States. Your item will show "delivered" once it arrives to you.
WHICH COURIER DO YOU USE?
We ship with USPS.
WHAt payment oPtions do you accept?
We accept Visa, Master-card, American Express, Discover, and Paypal.
Can I purchase a gift card?
Yes! a Goldmorning shop gift card is this most perfect and unique present for any gal. We make specialize gift cards just for you. Click here for Paper Gift Cards and click here for Digital Gift Cards.
How should I care for my item?
Make your garment last. Wash on cold/delicate and hang dry for clothing that last a long long long time! Those are my rules to live by :)
WHO IS THE OWNER?
To read more about Goldmorning, check out our About us + Links page.