AN ITEM I WANT IS OUT OF STOCK, WILL IT RETURN? IF SO, WHEN?
All clearance and sale items are last of their kind, and will not be restocked again. All regular items may be restocked, but we may not currently have a restock date. If a pre-order date of the item is not listed, we do not yet have information on whether or not the item will be restocked. To request a restock, simply click on the Restock Request within the item description (or right here) and we will email you as soon as that item is restocked and available. You will be the first to know!
DO YOU HAVE STOCK THAT IS NOT LISTED ON THE WEBSITE?
Our website has an accurate stock count. When we receive new items, stock is immediately updated. We do not hold any stock that is not listed online, nor do we have any other colours other than what is listed or in the photographs. If you would like to see an item restocked, you can request a restock of the specific item.
I SAW SOMETHING ON YOUR INSTAGRAM STORY, BUT IT'S NOT ON THE WEBSITE, WHEN WILL IT BE AVAILABLE?
We post our New Arrivals every Thursday at 6PM PSTPM // 9 EST. During the week prior to new releases we post previews of the new items via our Instagram story. The price, measurements and additional information on the New Arrivals will be posted on Thursday. We do not have the information ready and available prior to Thursdays.
For reference - what are the model measurements/sizes?
Size Small, Pants size 1, Bust is 30", Hips 34-35" Waist 24" Height: 5'6.5 Shoe Size 5.5-6.5 depending on what brand.
Why is there only only one size model?
To keep running the store cost effective, the store owner models the clothing herself! Eventually in the future as our company grows, we would love to incorporate different size models. Until then, we encourage you to try the clothing on and if you don't love the fit, we accept returns for full refund. See our return policy here.
what size is the model wearing?
The size that the model is wearing is always listed within the description of the item.
CAN YOU SEND ME THE MEASUREMENTS OF AN ITEM?
All of our items listed have measurements given within the description of the item. If the measurments are not listed it is because we have yet to gather that info or it is currently unavailable. We created a general Size Guide to help you out! If a item runs smaller or larger it will be noted in the description of that particular item. The models measurements can be found on this page for reference.
How can i create a customer account?
To create a customer account, simply click the "Sign In" button at the top right corner of the website. Once you create your account, you'll be able to see order history, status of your order and your profile info. You'll also be able to check out faster with us by skipping inputting your address and payment info (if you choose to do so).
DO YOU RUN SALES OR PROMOTIONS?
We do run sales and promotions from time to time, but only through our newsletter. We do not post our sales. To sign up for our newsletter, click here.
I SENT A DM ON INSTAGRAM, DID YOU SEE IT?
We handle all of our customer service inquires professionally via email. Instagram is not a reliable source of contact, and we do not see most messages sent to us on instagram. To help us serve you best, please submit your message through the contact form. This will insure a helpful response.
WHEN WILL MY ORDER SHIP?
Once your order is placed, it will be fulfilled and shipped the following business day. If your order was placed on a Saturday or Sunday, your item will be fulfilled and shipped on Monday. If you purchased an item on pre-order, your order will generally ship on the date that is listed on the pre-order. You can also find this information on your order confirmation. Pre-order dates are estimations, and will sometimes ship a few days before or after the pre-order date. Preorders are not guaranteed and may be delayed or cancelled, though we try to avoid this. Please note, in some cases, orders with multiple items may be shipped separately. If you would like to have your items held and shipped together, please let us know by sending us an email with your order number and request.
Will i RECEIVE a tracking number?
An order fulfillment email including your tracking number will be sent once your order has been dispatched. If you did not receive an email, please contact us.
I did not recEIve my order confirmation
Upon placing your order, you should receive an email confirmation within a few minutes. If you did not receive your confirmation, please check your spam folder. If it is still missing please contact us. It could be possible that when checking out, there was a typo in your email! We can fix it and resend a new one!
WHEN WILL MY RETURN PROCESS?
Please allow 3-7 business days for your return to process. To learn more information about returns see our policy here: Returns
WHEN WILL I RECEIVE A EMAIL REPLY?
Have no fear! Your questions are important to us, and we look forward to assisting you! We will get back to you as soon as possible during business hours. Our business hours are Monday - Friday 9AM - 6PM, Saturdays 9-2PM, Sunday and Holidays we are closed. If your email was sent on a Saturday, please allow for a short delay in response, as this is our busiest day. Please browse through the FAQ before contacting us.
I did not RECEIVE a response to my email yet, why?
We do our absolute best to respond to emails as soon as possible! We do not want to have you wait! However, here are a couple reasons why you might be experiencing a delay. Make sure you enter your email in the contact form properly. Your reply will be sent to the email you enter. Often we see customers make small errors like ".con" instead of ".com". That, or they will forget that they have used a different email address. If you are still waiting on an email reply, and your question is not answered on our website or FAQ, try sending it again and confirm you enter the correct email. Before doing so, have a look-see at the foot of this page for more links and info. Many of the emails we recieve are typically questions that can be answered online.
Can I contact the shop about a collaboration?
We are not currently collaborating at this time.
HOW CAN I STAY UPDATED ON NEW ARRIVALS?
To keep updated on things like New Arrivals, promotions and general info on Goldmorning, subscribe to our Newsletter.
WHAT COUNTRY ARE YOU BASED OUT OF?
We are a U.S based online store. All prices shown are USD
DO YOU SHIP WORLDWIDE?
We do! If you do not see your country listed, please send us an email and we will add it for you!
I AM OUTSIDE OF THE U.S, WHY DID MY TRACKING INFO STOP UPDATING MID-WAY?
The tracking on international orders will only update as far as within the States. Your item will show "delivered" once it arrives to you.
WHICH COURIER DO YOU USE?
We ship with USPS.
WHAt payment oPtions do you accept?
We accept Visa, Master-card, American Express, Discover, and Paypal.
WHY AM I BEING CHARGED TAX?
Goldmorning is a small business based out of California. The tax charges that appear on your checkout are California State based.
Can I purchase a gift card?
Yes! a Goldmorning shop gift card is this most perfect and unique present for any gal. We make specialize gift cards just for you. Click here for Paper Gift Cards and click here for Digital Gift Cards.
How should I care for my item?
Make your garment last. Wash on cold/delicate and hang dry for clothing that last a long long long time! Those are my rules to live by :)
WHO IS THE OWNER?
To read more about Goldmorning, check out our About us + Links page.